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FAQs
What Shipping Methods Are Available?
Packaging
- All products are packed securely using export-grade materials to ensure they arrive safely.
- Custom packaging requests are available but may include additional costs.
Shipping Methods
We offer the following shipping options based on your preferences:
- Air Freight: For faster delivery of smaller shipments.
- Sea Freight: For larger, cost-effective bulk orders.
The buyer is responsible for specifying the preferred shipping method at the time of order confirmation.
Shipping Terms (Incoterms)
- FOB (Free on Board): We handle costs until the goods reach the departure port. Buyers manage shipping from there.
- CIF (Cost, Insurance, and Freight): We handle shipping and insurance until the goods reach the destination port.
- EXW (Ex-Works): Buyers pick up goods from our facility.
Documentation
Each shipment includes:
- Commercial Invoice
- Packing List
- Bill of Lading or Airway Bill
- Certificate of Origin (if required)
Additional documents can be provided upon request.
Insurance
- Under CIF terms, insurance is included.
- For FOB or EXW terms, buyers must arrange insurance independently.
Customs Clearance
- Buyers are responsible for customs clearance, including paying duties and taxes at the destination port.
- We will assist with any necessary customs documentation.
What Payment Methods Are Accepted?
- Payments can be made via Bank Transfer (TT), Letter of Credit (LC), or any mutually agreed method.
- 100% payment is required before shipment.
- Buyers are responsible for all bank charges related to the payment.
How do i conformed my order
Order Confirmation
- All orders must be confirmed in writing, specifying product details, quantities, and delivery timelines.
- A Proforma Invoice will be issued after order confirmation, outlining agreed-upon terms.
Production Timeline
- Production timelines will be shared during order confirmation and vary based on product type and quantity.
- Delays caused by unforeseen events (e.g., natural disasters) will be communicated promptly.
Returns and Claims
- Claims for damaged or defective goods must be made within 7 days of receipt with supporting evidence (e.g., photos).
- Returns are only accepted for manufacturing defects, subject to mutual agreement.
Cancellation Policy
- Orders canceled after production has started may incur cancellation fees.
Communication
- We provide regular updates on production and shipping milestones.
- For inquiries or support, contact us at nepalcarts@gmail.com ,whatsapp no. : +977 9742458283